Ear Buds+

Before the lockdown, i had a upgrade with Vodacom - which i took the Samsung S20 ultra with free ear buds+. Samsung to honer the delivery of the Ear buds+. So i followed the portal on the Samsung Members app and proceed to load all the request info (CITD***). I got contacted by Bafana Dhlamini <***> on the 09 April 2020 requesting that i please resend a proof of purchase showing the IMEI, Model and date of purchase. Anyway it all info inputted on the Samsung Members App. Which was almost impossible as nobody was working at vodacom because of the lockdown. I would like this agreement to be honored. As i dont except this as a sorry for you moment!