DUMB AS A DOOR KNOB

I would just like to alert customers when choosing this brand that from the CEO to every single clown that works here have no common sense. This is a long story but read it to see how stupid and *********** people here. I took my FLIP4 to PMB Repair Centre on25/03/24, for a damaged screen and the phone was locked in a position. Since the liquid leaked out, the Consultant Wandile already pre planned the response. "Sorry sir we do not cover liquid damage" and then came out with a bogus story about a screen protector being removed and it was bull**** excuse. So i left the phone as it is 1 year old and under warranty. On Tuesday 16/04/2024, i received a call from Wandile(*********** numbnut) who then contacted me to request my passwords, before i could carry on he went on about how he would need to do a factory reset if the password is incorrect. I then requested that no reset should be done, i emailed the other dumbnut MPHO on email the passwords and also made it clear that no reset should be done. I received a call yesterday to advise that my phone is ready for collection and a factory reset was performed as the passwords was wrong. Who the **** are the technician and you bunch of ****holes employed there to go and delete my LIFE HISTORY??As for the CEO, you must be running a bakery cos you employ all CAKES who are illeterate and can not comprehend. Is the phone being repaired more important than my ****ing life history?? Is an Apology from that uselsess **** going to bring back all my History built over the years??