Dud Tablet

I bought a Samsung Galaxy 10.1 some years ago The thing has given me nothing but frustration in the time that I have had it. Each time I phone or complain, they want to 'wipe' the thing and reload software. It has never worked.. I changed jobs and last week the IT guy asked me what the heck is wrong with this thing??? it is slow and freezes completely so that only a restart works. I have wanted to smash it over my knee 1000 times. Iasked for it to be replaced, but Samsung refused. I restart it at least twice a day. Each time they wipe it, I have to reload all my stuff. I stopped going that route. I want it REPLACED. it is a dud. Duds happen. It is NOT my fault. As things are now, I will NEVER recommend Samsung tablet to anybody