sS
smokoena S

1 reviews | Active since Jun 2017

14 Jul 2017, 10:58

Dream Kit1 S8! Is just that a "dream"

<p> </p> <p>Awaiting Samsung S8 Dream Kit. <br />REF: ********** 0237</p> <p>I Bought a Samsung S8 on 09 May 2017.</p> <p>I immediately activated the dream kit via the Samsung rewards app.</p> <p>It was stipulated that delivery would take place within 1-4 weeks,</p> <p>After 4 weeks I queried with Samusung, and I was told the was something wrong with my address, I then provided an alternative address and was told it will be delivered in few days. After a week I followed up and I was told after I gave an alternative address it followed the 1-4 weeks delivery time. </p> <p>I have been following up almost every week since the second 4 week window, with help@s-rewards with no resolution. Leigh-Anne from Samsung rewards, promised to follow up with couriers. </p> <p> </p> <p>It’s now been two weeks, since Leigh-Anne and Renier at Samsung “promised to follow up with the couriers.</p> <p><br />Its been 9 weeks since I ordered the kit and have not heard or received anything as yet. Now they don't even respond to my emails... And what's worse is the phone doesn't work either.</p> <p>Samsung SA also promised to follow up and I haven't heard anything from them either.</p> <p>This is frustrating!</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Jul 2017, 15:53
Official

Dear Client,

Please be advised we have noted your query and the issue has been escalated to the rewards team once again for further assistance.

Our sincere apologies for any inconvenience caused.

Regards,

SamsungSA