TM
THATO M
1 reviews | Active since Mar 2009
07 Jan 2025, 13:59
Dreadful Samsung South africa
I have been going back and forth trying to get Samsung to resolve an ongoing issue about my phone not having a Wi-Fi connection. No help but being sent from one repair center to the other. The last person I dealt with was " Vaughn" and I think she can use some training. The least from all the many I have spoken to. It has been months and yet it has not been close to resolution. Atrocious.
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Samsung South Africa's replyOfficial
07 Jan 2025, 14:00Good day Thato.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply07 Jan 2025, 14:00
Official
Good day Thato.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK