Dreadful after sales from service provider.

No problem with Samsung, always been very helpful. Would suggest that Samsung not use Liptronics anymore, they are absolutely hopeless! Was put on to them by Samsung to deal with a problem regarding my dishwasher. Phoned them yesterday and was told Simon would call me to make an appointment to come out and look at my machine, naturally he did'nt. Phoned this morning was told Simon was not in today, but my details were "in the book" and another lady, name no given, would call when she got back to her desk...well, I don't know where she went but I'm still waiting. Phoned again at about 15h00 , was told the "other lady" was busy with a customer, but that she would phone. Well I am also a customer and I am still waiting. This reflects very badly on you Samsung!! I would do something about it if I were you.