DRAWN OUT AND UNFRUITFUL EXPERIENCE WITH CUSTOMER SERVICES

Recently had a prolonged and unpleasant interaction with the Samsung customer service department. My initial query was related to sealed power adapter which by it's very nature does not allow an assessment as to the cause of malfunction (crucial for insurance claims), possible repair options and only leaves the option for complete replacement. The Customer services involved a repair center who at best tried to sell me an expensive replacement unit. My request to the customer services department for the contact details of someone to escalate my problem was ignored 4 times. In conclusion based on my experience with the Samsung Customer Services department has no real interest in resolving problems and has made me wary of considering the brand in future.