Double claims on Samsung Cover

I took in my S5 to Save HyperMy screen was cracked and the phone was in 100% working order. I used up 1 of my claims on the repair as stated for a screen repair. The screen was loose and had to be pressed back by the staff. A month later I took in the phone for the cracked screen repair. After a week I was called by the lady who said I will have to pay for my screen replacement as the ADH cover was used up. I went into the store to query this as I never did have any such liquid damage and the phone was in working order when handed to Samsung and upon collecting the device I was told that ONLY a screen repair was done. Save Hyper refuses to accept that they have done a claim without my consent neither did Save Hyper contact me to notify me of any changes to my claim. This is not the 1st time I had problems with Save Samsung and the service is pathetic.