Door Fridge does not close properly

I have been requesting Samsang to fix my fridge for over 5 months now, spoke to their call centre staff with no resolution to date, technician came to look at the fridge but nothing was fixed. I have emailed, complained on twitter and still no resolution. Stay away from samsung, do not buy their products. no customer service at all. Still awaiting for a reference that your agent was supposed to send via email last week. I have wasted so much money on food which gets spoilt and samsung does not want to come take the frifge or give me a new one or refund my money so I can get a good quality fridge. So disappointed at Samsung to think of the amount of money I have spent buying your products to receive such **** service from you. Original ref # ********** 682 which I heard was closed with no resolution.