#DONTSUPPORTSAMSUNG

My mom took out 2x new contracts on 31 January 2021, for 2x Samsung S21 phones. One for herself and one for me. We claimed the live buds from both phones the same day but received only 1 pair on 5 Feb. I had to contact Samsung several times to find out that the problem was incorrect documentation. I corrected the docs and resubmitted several times. Due to the absolutely terrible customer service and non-communication from Samsung I eventually logged a complaint with the consumer ombudsman. And here we are on 11 March and Samsung hasn't so much as bothered to even try and resolve the issue. Trust me, ignoring the problem will not make it go away. I plan to keep complaining until we receive the second pair of buds. And I will log as many ombudsman complaints as it takes. You as an organisation should be ashamed of your Hellopeter rating and the hundreds of complaints on your FB page!