Dont trust SAMSUNG.Pathetic Service and No Response makes SAMSUNG unpopular

<p>On 27 march 2017 i gave my samsung s7 in for repairs at samsung tygervalley.The screen had to be replaced and the device had a heat problem and the phone went black and did not want to go on.I was told not to make a fuss if it takes too long for repairs.I have phoned several times their phone just rings when they eventually answered i have been told that even if there is a ring tone the phone can be engaged too,which i dont belief.I have spoken to different people who every time gives me different stories regarding the phone .I have eventually received a reference number ********** 692 .I have received the managers cell number jason .I have phoned him and messaged regarding my problem of bad service but he does not seem to be interested to reply.Eventually i decided to phone the head office to complain to find out the person who assisted me misrepresented to be someone who no longer works there.I need help.I cant pay for a phone that a cant use.Samsung tygervalley promised if the phone is booked in the parts will come quicker but look now.....</p> <p> </p>