dont let them repair

I TOOK MY SAMSUNG PHONE IN FOR REPAIRS AFTER A SIX MONTH PERIOD OF USE.THE PHONE COULD NOT READ MY SIM CARD.SAMSUNG SA TOLD ME TO TAKE IT TO USER ELECTRONICS. I DID THAT ON 2-12-2015. THEY TOLD ME THEY WOULD ASSES THE PHONE AND LET ME KNOW. AFTER DAYS OF HEARING NOTHING I PHONED . EVENTUALLY ON MY LAST CALL WHICH WAS ON 15-12-2015 I GOT TOLD THEY WORKING ON IT AND THEY WILL CONTACT ME IN A DAY OR 2 FOR COLLECTION. TODAY 18-12-2015 THEY CLOSED TILL NEXT YEAR. NO CALLS NO PHONE. I PHONED SAMSUNG AND THEY TELL ME THAT THERE IS NOTHING THEY CAN DO , CANT EVEN LEND ME A PHONE. NO HOLIDAY OR CHRISTMAS PHOTOS FOR ME .IF U GOING ON HOLIDAY TAKE A EXTRA PHONE WITH YOU IF U OWN A SAMSUNG