LL
Luke L
1 reviews | Active since Dec 2014
26 Oct 2020, 12:13
Don't get ****med by promotions from Samsung
Good day
I purchased a Galaxy Note 20 on the 8th October 2020 with a promotion of getting a free TV. Did the leg work by registering my device and so on through the useless Samsung Members app and to this day I still do not have the voucher that was promised.
I then reached out and a friendly consultant tried to assist, they advised me to remove Samsung Members and reinstall it. If that didn't work then i was supposed to email the same information to ***.
No response whatsoever, even after asking again, no response.
So stop advertising what you cannot supply.
PS. you owe me a TV
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
26 Oct 2020, 12:18Good Day Luke !
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply26 Oct 2020, 12:18
Official
Good Day Luke !
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's replyOfficial
26 Oct 2020, 13:00Thanks for letting us know. We're going to pass this on to our experts. Once they find the root of the problem, we'll get back to you. ^NM
Samsung South Africa's reply26 Oct 2020, 13:00
Official
Thanks for letting us know. We're going to pass this on to our experts. Once they find the root of the problem, we'll get back to you. ^NM
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Luke L's updateReviewer Update
26 Oct 2020, 13:43Thank you for the prompt response. Tsogo got in touch and began the escalation process.
LL
Luke L's update26 Oct 2020, 13:43
Reviewer Update
Thank you for the prompt response. Tsogo got in touch and began the escalation process.
Samsung South Africa's replyOfficial
26 Oct 2020, 17:14No worries, kindly try again to claim and please let us know of the results.^NM
Samsung South Africa's reply26 Oct 2020, 17:14
Official
No worries, kindly try again to claim and please let us know of the results.^NM
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Luke L's updateReviewer Update
27 Oct 2020, 08:24Awesome, the promotion is there. Thank you for your great service and prompt response
LL
Luke L's update27 Oct 2020, 08:24
Reviewer Update
Awesome, the promotion is there. Thank you for your great service and prompt response
Samsung South Africa's replyOfficial
27 Oct 2020, 13:23 It was not a problem at all. I'm glad I could be of assistance. ^NM
Samsung South Africa's reply27 Oct 2020, 13:23
Official
It was not a problem at all. I'm glad I could be of assistance. ^NM