GI
Gizelle I
1 reviews | Active since May 2023
12 May 2023, 07:41
Don't expect to have your guarantee on a waterproof watch honoured for water damage!!!
I have been a loyal Samsung customer for more than 15 years. I bought a Galaxy Active 2 watch with one of my 5 Vodacom contracts on the 21 July 2022. I loved my watch and it stopped working 3 months ago. Since then Vodacom tried everything to not honour the guarantee with then quoting Samsung not not honouring the guarantee as a result of water damage in a WATERPROOF watch! The logic boggle the mind!!! SO before you add that extra amount onto your upgrade for a watch, remember you will be paying for the watch long after it no longer works.
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Samsung South Africa's replyOfficial
12 May 2023, 08:08Good day Gizelle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply12 May 2023, 08:08
Official
Good day Gizelle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM