PS
Pierre S
1 reviews | Active since Aug 2021
17 Dec 2021, 17:11
Don’t expect good service
I ordered a new Samsung television on the 26th November 2021. It’s the 17th of December and no one at Samsung nor their courier partner, Value Logistics seems to know what’s going on with my order. I get sent from pillar to post with no clarity on the status.
This is very poor form, Samsung. Your service agreement states that the delivery will take place between 5-10 days. It’s been 21 days, 7 phone calls later and no progress.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Dec 2021, 18:25Good day Pierre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Samsung South Africa's reply17 Dec 2021, 18:25
Official
Good day Pierre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^LP
PS
Pierre S's updateReviewer Update
18 Dec 2021, 12:07Thank you for the automated reply ☹️
PS
Pierre S's update18 Dec 2021, 12:07
Reviewer Update
Thank you for the automated reply ☹️
Samsung South Africa's replyOfficial
20 Dec 2021, 10:42Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^nm
Samsung South Africa's reply20 Dec 2021, 10:42
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^nm