DON'T EVER SUPPORT THE SAMSUNG eSTORE.

DO NOT SUPPORT THE SAMSUNG eSTORE at ALL COST!!!

It is presently 6+ Months and I am still waiting for my REFUND.

In March I placed an order for a Charger. The Delivery was delayed due to the driver being hijacked.

I requested for a new product.

It was never delivered so I requested for a FULL REFUND.

While I was away, a product was delivered to my address without my acknowledgement and signature. When i returned home I open the package to see its the charger.

I requested for a Refund. (Samsung clearly failed to deliver on their customer service as the product should have never been delivered without my receipt).

Now I had been sitting with a Charger which should never have been delivered and I am still awaiting a refund.

I was advised that in order for a refund to proceed it needs to be collected and assessed before refund is processed.

Now that I am waiting from April, no courier ever arrived to pick it up. until one sunny day in August when Samsung decided to show up with CourierIT and ask for a collect return without my prior knowledge.

I handed in the product to the CourierIT driver on 12 August.

As it stands I have NO CHARGER, and NO REFUND.

Your WhatsApp customer service platform is literally for saying "I will escalate this matter."

[Side note, I would also love to get a fat pay check just to tell customers the exact same line every day. If that's as useless a job it gets].

Literally nothing has been resolved.

I have informed the advisors on the WhatsApp support line that Samsung is in contravention of the Consumer Protection Act 68(20) of 2008

Samsung's eStore business is not legitimate as there is no ethics in their business practice and should not be supported.

Currently I have no refund yet the product has been collected more than 1.5 Months ago.

I have a long paper trail of all communication with Samsung and still there has been no outcome.

How useless is the service at Samsung that it takes longer than 6 months to solve a basic refund. What is management doing about this?

Why is Samsung, such a global company, hiring such *********** people?

I lived and worked in South Korea, the home of Samsung, and services are rendered same day or overnight. Here in South Africa I have to wait close to 7 months. Please remember I knew no Korean to speak to them, yet I received better service.

After writing this review I will be contacting my associates in Korea to report Samsung South Africa to their Global HQ in Suwon and the relevant people handling my order.

GIVE ME MY REFUND SAMSUNG SOUTH AFRICA WITH INTEREST.

I don't want one of your sympathy phone calls saying the exact same thing to me you said on WhatsApp or in March over the phone. Process my refund with immediate effect.