Dont ever buy from their online store!!!

Absolutely shocking experience!! I have bought approximately 10+ Samsung TVs in my career for our office and home. For the first time I decided to buy directly from Samsung and not through another retailer. I purchased a R15k TV on the 16th of November whilst we were doing office renovations. We only completed these at the end of the year and only proceeded to unpack the TV on the 20th of January to hang it in the boardroom (NOTE: the Tv was placed in our kitchen by Samsung delivery guys on the 16th of November and not once moved from there. ). Upon unpacking the TV we noticed a few hairline cracks on the screen... I proceeded to contact Samsung and they advised me that there is a 14 days physical damage policy and there is nothing they can do about it. I told them I had pictures of stickers still on TV, proof of renovations from suppliers, 15 employees that can testify the TV was not used...All of this fell on deaf ears. I got the same stock standard response from apparently 3 managers up. The last one Vaughn (who is apparently the highest up), even had the audacity to tell me at least now I know to check within 14 days next time I buy a TV from them. Given the stature of this company and the specific event, this is absolutely shocking, pathetic and embarrassing. There was absolutely ZERO understanding from them or any alternative or option to make a plan. NBBBB They never advised me of the 14 days policy when I bought the TV or when they delivered it. When bringing this to their attention on numerous occasions, Vaughn said I should have clicked the small terms and conditions link in the footer of the website, and then I would have known. I will definitely not be purchasing a Samsung TV ever again in my life (out of principle) and I can't expect anyone reading this to do the same, but I would most certainly not order anything directly from them as their customer service ability is nothing short of dismal and pathetic.