MJ
Mahomed J

1 reviews | Active since Jul 2011

22 Jul 2020, 14:23

Dont ever buy a Samsung fridge!!

Samsung has the worst customer services I have ever experienced! I had purchased a Samsung Fridge (Model: RL67VCPN1/XFA) and never expected so many problems from a 'supposedly' frost free fridge. It would fill with water, ice up, go warm, make loud noises and between Samsung technicians and private repairmen, no one knew how to fix it to last longer than a few months before needing another repair.

Quite a few private repairmen had told me that these types of Samsung fridges were always problematic and that I made a big mistake by buying it in the first place but Samsung would never admit it and just kept charging me more money to come out and look at it. Within a few years I have spent more on repairs than the actual cost of the fridge. I will never purchase another Samsung appliance EVER and I urge everyone to stay far away from this brand, from their shoddy products and their pathetic service!

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply22 Jul 2020, 14:25
Official
  Good day Mahomed,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
SS 
MJ
Mahomed J's update22 Jul 2020, 14:31
Reviewer Update
I am tired of speaking to your customer service people. I've disposed of the fridge and it's the best decision I've made since I purchased that problem riddled product. I hope you enjoyed ripping people off of their hard earned money first through the product sale and then over and over again with repair fees