Don't even deserve one star...horrible service.

I have been trying to get a warranty letter for my Galaxy Buds plus for about a week now. I have made numerous calls and have spoken to numerous customer service consultants who have been making empty promises about sending emails and returning calls. They have managed to do the warranty letter and I was promised yesterday that they will email it today, another empty promise. I have all the names of the service consultants that I have dealt with in the past week. How difficult is it to send an email? My job card with the Samsung repair centre might be canceled because of this putrid service from the customer service. This is the worst service I've ever had to deal with in my life. Really Samsung you need to employ people who can actually do their jobs. Customer services are at the forefront and they are letting you down. Apple is looking amazing right now.