AS
Ash S

1 reviews | Active since Jul 2016

26 Jun 2020, 09:56

Dont do business with ****SUNG.

In march i upgraded to the samsung galaxy S20 plus and comp**** with the request to receive the buds. On March 20th, i got a mail stating they my claim for the buds and they spoke to their courier who will make the necessary delivery arrangements. Then on April 6th, i got an sms stating that they wont be able to deliver the buds due to the lockdown but that the courier will resume deliveries once lockdown is lifted. Then on june 24th, i get a mail stating that i dont qualify. This company is truly pathetic and this is surely the last product i am purchasing from ****sung. Judging from the people complaininh about this same issue, it is clear these people dont value customers, so from now on, I dont value them. I will rather buy a Huawei phone next time. Just wish i could get out of this contract now.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply26 Jun 2020, 10:02
Official
 Good day Ash
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
LZ
AS
Ash S's update26 Jun 2020, 10:28
Reviewer Update
Thats the same message i got when i mailed you people on wednesday and still no one got back to me. I have such little faith in you but lets see how you will disappoint me now.
AS
Ash S's update28 Jun 2020, 00:23
Reviewer Update
Yesterday I received a call from ****sung and true to form, they disappointed. The agent didnt even acknowledge the sms that ****sung sent saying that the courier would deliver the buds. Initially I was upset, but I actually realised that this was a blessing in disguise because I came across something that proves that ****sung as a company are indeed dishonest. I would encourage people to watch to go onto youtube and type in "faulty appliances: Repairmen reveal industry secrets".

The Galaxy s20 I bought is definitely the last ****sung product I will ever buy.