1 reviews | Active since Jun 2018
Don't buy the Samsung Q series TV's rather buy a LG OLED. Your Samsung TV will never be repaired or replaced it broken under warranty
I bought a Samsung Q7F LED TV with extended warranty plan 2 months ago and after a month it packed up. It just constintly restarts on it's own so you cant watch TV at all. I then phoned Samsung thinking it will be no issue to have the TV replaced seeing as I only had it for a month and I also have the extended warranty plan and Samsung itself established that the fault is due to a manufacturing fault but this was not the case. I am now still waiting for my replay TV. It's been more than a months and all I get from Samsung everytime I call to find out when I will be getting a replacement for this so called premium product that is at a PREMIUM price but which gets a substandard service , is that the replacement will be sent out next week. It has now been 3 next weeks and still nothing. What a **** company offering a **** service.
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This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^NP
