RS
RAHIM S

1 reviews | Active since Jan 2013

11 Jan 2023, 11:42

Dont buy Samsung wobble washing machine! Poor quality, thin plate metal.

I bought a Ssmdung wobble washing machine justvover 2 years ago. It worked fine for 2 years, just after the " warranty expired" the drum came loosd and banged the sides of the washing machine severrly denting it on 2 sides. I opened to check.that the top plate in which the dampers hold is made with very thin metal had bent, causing the damper to come loose. This is a serious manufacturing fault for which Ssmsung does not accept responsibility. It is NOT a replaceable part as it is welded to the carcass. Samsung said they can send a technician but I must pay for thd callout, which i am not prepared to do as one must not throw good money after bad. Very poor construction design, bound to fail just after their warranty. Now I know why they call it "wobble" , the drum wobbles itself out and s****s your expensive machine, poor quality not befitting Samsung brand.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Jan 2023, 11:48
Official
Good day, Rahim

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
;^NP

RS
RAHIM S's update22 Jan 2023, 08:20
Reviewer Update
No further contact from Samsung. Samsung is too proud to admit that this wobble washing machine breaks immediately after their warranty expires, it is a MANUFACTURING DEFECT as the parts needed to fix one cannot buy. Thin plates, poor design, BUY AT YOUR OWN RISK !