1 reviews | Active since Oct 2019
DONT BUY SAMSUNG TVs
We bought a fancy QLED TV, that came with a free inspection/installation- if the TV was damaged in anyway it gets replaced. All good and well expect booking an installation has been a NIGHTMARE. I let them know when I will be home, they reschedule on the day and at the time they’re supposed to arrive, for a time I won’t be home. Then they called saying they can come today (24th) at 8am, I agreed. (Note the lady on the phone asked me every time if we are using our TV, with an undertone of we shouldn’t! We’ve had it for 2 weeks, must we just keep it in the box after we paid for it?) It’s 8:27am; nobody has arrived and I can’t get through to their call centre . DONT BUY A SAMSUNG, unless you feel like dealing with this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Please provide Service Order of installation, in order for this to be escalated to the ASC responsible.
Regards^NM
Please provide Service Order of installation, in order for this to be escalated to the ASC responsible.
Regards^NM
This is the only information I’ve received from Samsung : “Your SAMSUNG SIGNATURE SERVICES installation is scheduled for 24 November @ 11:30 . Please contact us on *** should you need to reschedule.”
This is the only information I’ve received from Samsung : “Your SAMSUNG SIGNATURE SERVICES installation is scheduled for 24 November @ 11:30 . Please contact us on *** should you need to reschedule.”
Your concerns have been duly noted.
As per the contact made this morning, we have addressed the issue and Tia from Blingstallation, we'll look into your case and get it resolved.
Thank you for your patience and understanding.
Your concerns have been duly noted.
As per the contact made this morning, we have addressed the issue and Tia from Blingstallation, we'll look into your case and get it resolved.
Thank you for your patience and understanding.