SB
Skhonza B
1 reviews | Active since Nov 2020
01 Feb 2021, 16:31
Don't buy Samsung. They don't look after clients after sales.
I handed my smartfit to Prista in 2019 for repairs which I had received as promo stock with my note 10 plus. I still don't have my deveice or swop out after Samsung approved the swop out in 2020. it is 2021 and they are now still not resolving my issue. this is the worst cutomer service from SAMSUNG. 3 years to fix a device? I'm already on my second note 10 plus since 2019. I feel like I should warn people to buy a different brand as brand loyalty is disregarded at Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
18 Feb 2021, 17:53Good Day Skhonza,
Your concerns were noted and logged as reference number: ***
Your complaint was assigned to our escalations department and we have been in contact with you.
Regards,
Samsung ZA
SS
Your concerns were noted and logged as reference number: ***
Your complaint was assigned to our escalations department and we have been in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Feb 2021, 17:53
Official
Good Day Skhonza,
Your concerns were noted and logged as reference number: ***
Your complaint was assigned to our escalations department and we have been in contact with you.
Regards,
Samsung ZA
SS
Your concerns were noted and logged as reference number: ***
Your complaint was assigned to our escalations department and we have been in contact with you.
Regards,
Samsung ZA
SS
SB
Skhonza B's updateReviewer Update
19 Feb 2021, 06:36I haven't received any contact from you at all.
SB
Skhonza B's update19 Feb 2021, 06:36
Reviewer Update
I haven't received any contact from you at all.