1 reviews | Active since May 2020
Dont buy Samsung, rather buy a Huawei (or any other brand really!!)
I have bought the samsung A30 as a contract during May 2019. From the start, I have been having problems with the phone, where it was not making calls. I had to try a few times before the call actually went through. When trying with a different phone brand (Huawei) a few minutes later, the call went through without any problems. And this did not happen only once, it was happening all the time.
Then the screen stopped working (it was NOT damaged in any way). This happened twice and the second time when I took it to a samsung repair centre, they refused to cover it under warranty, telling me that I have damaged the phone. Now I have to pay from my own pocket for a phone that was more in repairs than in use. I am EXTREMELY angry about this and feel my money is wasted. I have also spent countless minutes on the phone with samsung customer care trying to sort this issue out. They make false claims on behalf of the repair centre (200 Dartfield Road) saying that my phone was intentionally damaged when I sent it in without a scratch. They also say that they will call back regarding my complaint and never do....money wasted on calls yet again!! The samsung repair centre (200 Dartfield road, Morningside) have also had my phone since before the lockdown. I have called them today 2020/05/04 to check the status of my phone as they were supposed to repair it, I was told they can't find my phone after phoning them twice. Are they going to replace my phone that THEY lost??
Don't ever buy a Samsung as they are unreliable and their repair centres/call centres only try to find ways to rob you of your warranty and make it void. This was my first samsung as I have been using other brands (Huawei) up until now with no issues and faults with their phones. And honestly, I will never want to buy another samsung on purpose, waste of money, waste of time, waste of space, wasted on daylight ******s.
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
