JE
Joanita E
1 reviews | Active since May 2020
01 Nov 2021, 09:54
Don't buy Samsung phones for their advertised features
Apparently the Find my Devise service is nonsense. I bought the new Samsung Flip 3, an extremely expensive phone that would presumably warrant excellent service, it was ****** yesterday and I thought I would be fine since I had the smart tag registered and everything.
Nope
Went to the Samsung store immediately but the technician wasn't in, they gave me a number to dial for the client service Centre which hung up on me without even speaking to a consultant, the following day I once again contacted Samsung, where the lady told me to buy a new Samsung to track my old one... This is false advertising, what the hell Samsung?!
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Replies (1)Samsung South Africa's replyOfficial
01 Nov 2021, 09:56Good day Joanita ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Nov 2021, 09:56
Official
Good day Joanita ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
