RQ
Richard Q
1 reviews | Active since Jun 2022
29 Jun 2022, 20:28
Don't buy from Samsung online!!!!!
I purchased a soundbar online from Samsung. After 3 days it developed a fault. I called and asked for it to be swapped with a new one. They said they would and gave me a ref#. After waiting, numerous calls back to follow ups, all I got was more Ref#. I purchased it in March! I am still Waiting!!!! Do not by from the online store. They do not care about customer service!!!
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Samsung South Africa's replyOfficial
29 Jun 2022, 20:30Good day Richard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply29 Jun 2022, 20:30
Official
Good day Richard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM