Dont buy a Samsung washing machine

Once again im complaining abt the 15kg wobble washing machine wth magic filter and dispenser. Bought machine end of November black friday special very good price. 1st complaint 29 Dec. Clothes full of fluff and nt washing clothes clean. Tried eco tub clean on my brandnew machine and there was improvement fr a while. 2nd complant 30 March same complaints. Technician came no improvement no report. 19 may asked fr there report nothing 3rd complaint 13 August same problem. Technician came no solution no report. 25th aug send pics of clothes full of fluff plus copies of reviews on www.samsung.com 4th complaint 30 august problem persist. Even told the manager of mmr they can take the machine and test it at their eorkshop. No report or solution. 5th complaint 7th sept problem persist. 9sept ask fr report - nothing 11 sept ask fr report - nothing 13 sept send video and pics clothes full of fluff to technician no response. 17th sept went to game - they gonna log a service call. Dont know if u think im lying abt the performance of this machine. I paid R5200 plus extended warranty r800. If i get refunded i will have to fork out an extra r2000 to r2500 as thats the price of those size machines now. So why shud i lie about a machine which is working fine??? CAN U PLEASE REFUND ME THIS MACHINE IS NOT DOUNG WAT ITS SUPPOSE TO DO its just stressing ne out. ALSO SEND THOSE REPORTS WITH SOLUTIONS AS I TRIED EVERYTHING !!!