Don't buy a Samsung Washing Machine

What awful, disappointing service I've received from Samsung. On Monday night I reported that my washing machine which is a year old had stopped spinning. Samsung told me to open the slot on the bottom right hand side of the machine to release all the water trapped inside. I was assured this would fix the problem. Nope it didn't.

I called the call centre again that night and was told to do a quick spin for 15 minutes and was again assured that this would fix the issue. I tried this and nope, it didn't work. Instead my washing machine got stuck on the 10 minute mark for eternity. I called the call centre again that night and was told that it was too late for the company to send someone to fix my machine the next day so Wednesday it would be. I was told my details had been shared with some company that would call e the next day to tell me what time the technician would be coming on Wednesday.

Of course nobody called me the next day and I had to, yes you've guessed correctly, call Samsung again. The agent I spoke to told me that the technician would call me an hour before arriving at my house. I said this wouldn't work for me because my partner and I have a job. We needed to know the time.

I was transferred to another agent who told me the previous agent had ****. And that I would be called by the technician on Wednesday morning to confirm and then again an hour before arrival. It's Wednesday and nobody has called me and I've had to, yes take a wild guess again, call Samsung and was put on hold for nearly 20 minutes and then told I would be called back.

Samsung your customer service is pathetic which shows that what you communicate in the media about how amazing you are is all lies!!

I will never buy another Samsung product again. You are pathetic and I should have stuck to LG.