GE
Greg E

1 reviews | Active since Mar 2018

24 Mar 2018, 11:27

Don't buy a Samsung Television (or try to deal with their Customer Care Centre)

I bought a Samsung Plasma television four years ago from Makro, Pietermaritzburg. In December 2017 the first two HDMI ports died. Last night the third and last one went as well. All attempts to troubleshoot it were unsuccessful. I phoned Samsung's Customer Care unit in Durban and spoke to Ravi. I said I knew the television was (just) outside of its warrantee period and that I would have to pay to have it fixed, which I was quite happy to do. The bombshell: Ravi then told me that they no longer make, nor do they have in stock - either locally or internationally - the boards for this model of this (four year old) machine. Good thing I didn't take out the extended warrantee because they still wouldn't have had the board that would have been needed to replace the damaged one. The upshot: I'll have to buy a new television. Rest assured it will not be a Samsung.

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