Don’t be fooled by the name

We bought a fridge from Sumsung in Clearwater and was told that we got a 10 year warranty on the compressor. The fridge started acting up and contacted them for assistance, we were charged a call out fee for them to come check the fridge. We were then told that they use Nyathi services for such and we still had to pay another R2,something for them to come refill the gas on this fridge. Months later we faced with the same problem as what we had faced in the first place. Now we being told that there is a gas leakage and something else. Mind you I interacted with these people from the 14th January there was no response, follow up on the 15, tech guys sent 20th, I still spoke to them on the same day and they said they are waiting for the technicians to give feedback till now as I was already complaining about the service that we are getting. I’m sitting with an expensive fridge that doesn’t work which doesn’t make sense to me, please have in house technicians cause I’m really tired of this service and can’t be doing follow up’s like I’m baby sitting a 1 year old for a big company like yours this service is **********.