SL
Sanita L
1 reviews | Active since Sept 2018
18 Jan 2025, 20:53
Don't be fooled by Samsungs offers
I will never purchase a Samsung contract again for their offer clients these wonderful packages with free gifts, but once the deal is signed they apparently have no stock of the gifts. It's been 2 months and still we are waiting. My husband received a email dated 21 Dec explaining that stock will arrive soon, but a month later still no correspondence nor gifts.
Since they are in breach of contract, can I also cancel this contract and return the phones ?
I wish their service was so cutting edge as they claim their technology to be.
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Replies (2)
Samsung South Africa's replyOfficial
20 Jan 2025, 07:11Good day Sanita
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Jan 2025, 07:11
Official
Good day Sanita
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SL
Sanita L's updateReviewer Update
29 Jan 2025, 05:58The issue has STILL NOT been resolved. Since Samsung is in breach of contract I will be returning devices. This is ridiculous. Consumers rater go with other suppliers Samsung is unreliable.
SL
Sanita L's update29 Jan 2025, 05:58
Reviewer Update
The issue has STILL NOT been resolved. Since Samsung is in breach of contract I will be returning devices. This is ridiculous. Consumers rater go with other suppliers Samsung is unreliable.