Don't expect after sale service or a return loyalty outside of the guarantee period

after receiving a whopping R6700.00 quote to repair a faulty plasma display panel on a 3 to 4 year old 52" Samsung smart tv , I was informed by Ramona at the customer" NON" service centre that although it is not the company's policy to expect a breakdown of this nature , in my particular case they found it acceptable and would not in anyway assist me . this after 3 attempts to get her to return my calls and finally a 42.30 min hold to get her attention. I own 3 Samsung tv screens , a Samsung galaxy s4 and a Samsung fridge ! My exceptional brand loyalty rammed down my throat !!!