Don't do what you ask, they cost you money.

I took my smart phone for a warranty claim screen repair. The consultant asked me if the only issue was the screen replacement and if there was anything else that needed to be done. I said that it was ONLY the screen replacement that needed to be done. I get the phone back screen repaired, looks great!<br> <br> I would like to know WHO is going to pay for all the Apps they wiped off the phone. They did a complete reset and clean out of the phone memory. I didn't loose much personal information as the phone was recently backed up. However, I paid A LOT OF MONEY for data charges to download the apps on the phone. I didn't ask for an update of software, I didn't ask for a reset, nothing wrong with the phone.<br> <br> Who authorized this? Why not tell me, that I will lose all my apps if I get a new screen only? Then I would NOT get the screen replaced in the first place (and save Samsung the cost of a new warranty screen). Its like I got someone else's phone back.<br> <br> It is shocking how useless the South African workforce is. But keep striking, soon nobody will have a job anymore and we will be rid of all the useless staff we have to put up with. Then we can get efficient Chinese to do the work.