JA
Jeanne A

1 reviews | Active since Nov 2012

02 Feb 2016, 10:07

Don't buy Samsung S4 Mini

The Samsung S4 Mini is the worst cell phone I've ever had. <br> <br> Not only does it refuse to let me download large apps (insisting on switching to wi-fi, which I don't have access to) even if I have sufficient mobile data, it has an adverti*****t option that cannot be switched off (there is an option to switch off, but it doesn't work) so websites I visit are plagued with pop-up ads. <br> <br> I never had these problems with Nokia. I could use my data however I wanted, and I never had unwanted ads. The best of all is I can't even download an ad blocker because the phone won't let me without wi-fi! <br> <br> Now I'm stuck in a 2-year contract with Vodacom with a phone I despise. Samsung's best advice? \Go to a Wimpy or a Spur and use their wi-fi to download stuff you can't download with mobile data.\" <br> <br> Wow. "

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Feb 2016, 10:39
Official
Hello ****med!,

This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our voice of customer team under reference number:***.


A senior customer service executive will contact you with further advise on the matter.



Regards
Samsung Team