Doesn't care about customers.

I won/was gifted a pair of Samsung Level On-Ear Headphones through the Samsung Rewards program/app, now after four months the headband has started to crack on both sides.<br> <br> You customer care is absolutely useless, I took my own time and money to drive to Johannesburg to the Samsung Smart Care centre at The Wedge, where I was told they don't handle accessories, forcing me to drive to the other centre in Constansia Park.<br> <br> Again they could not help me and told me I can either throw the product away or I can buy a new one, these are not my words, your employee actually told me I can throw the product away, keep in mind this is after having the headphones for four months, after receiving them through the Rewards program, thus rewarding me for being a loyal customer.<br> <br> My only conclusion is that you do not care about your customers and don't believe in your own product.<br> <br> This is absolutely unacceptable and needs to be rectified.