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gerhard S
1 reviews | Active since Feb 2015
10 Mar 2021, 15:53
Does Samsung really care about customers??
After my initial post and a lot of back and forth, I was finally promised my tv delivery in 14 business days. On day 15 I contacted Samsung again because I have not received my TV yet. I was told that they will escalate my case ( This is now my 7th Escalation since i started this process) and they will get back to me in 72 hours at 12:00. I decided to call Samsung myself seeing that they don't value their customers and escalations does not mean anything to them and after holding trying to get in touch with the representative that handled my first 2 complaints they just put the phone down. They have my reference number which has all my details and since writing this I have not received any call back.
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Replies (2)
Samsung South Africa's replyOfficial
10 Mar 2021, 16:19Good Day Gerhard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply10 Mar 2021, 16:19
Official
Good Day Gerhard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
10 Mar 2021, 16:41Thank you for postiong your comment
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and conclusion on this matter will be addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply10 Mar 2021, 16:41
Official
Thank you for postiong your comment
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and conclusion on this matter will be addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM