Do your job!

It's bad enough that the Samsung brand can't honor screen replacements on their International warranties as South Africa appears to be 'special' in the global market. But when time, effort and money is wasted on the part of clients due to inaccurate times reflected on the local Samsung website for their Durban Smart Care Centre - it takes a turn where formal complaints have to be laid to induce obviously lazy employees and/or managers to do their jobs! <br> <br> This is 2015 where online updates are to be accurate and informative and when clients to have to make time after a busy and back breaking day wherein they have to now pay for a cracked glass screen, and then upon arrival find out that no-one wants to work beyond 5PM - it doesn't leave one with a happy feeling! <br> <br> This is plainly PATHETIC and deserves more than an apology but swift corrective action!