JK
Jenelle K

1 reviews | Active since Aug 2012

28 Oct 2025, 09:21

Do not trust Samsung SA

Do not shop on their eStore. There is no professionalism. No assistance. I purchased a Galaxy ring online. After receiving the sizing kit, the required size is not in stock. That's not where my issueS are with this brand. I have continuously tried to get a refund with no success. It took forever to cancel the order, then as bad as walking on hot coals, their customer service phone quality and the service quality is pathetic. You get absolutely nowhere with every form of communication. I am at my wits end. I regret every moving from Apple. I just want my R7100 back.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Oct 2025, 09:23
Official
Good day Jenelle
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM