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zhasha.coetzer zhasha.coetzer

1 reviews | Active since Mar 2017

26 Feb 2021, 15:46

DO NOT TRUST SAMSUNG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So very disappointed is Samsung!!! This has been an ongoing problem from the start. So my Husband bought me a Samsung Note 20 with my phone i received a FREE TV. My husband bought the TV License as required because the TV is under his name (Contract). After two months i followed up just to be told that we will not receive our tv unless I also Buy a TV license (We tried to fight this as the contract has nothing to do with my name / We lost this battle and i ended up buying a 2nd TV license) (Going to have to pay two TV licenses for the rest of our lives as they don't allow us to join them already tried). Was told everything is in order and deliver will take 2 weeks, another 2 months passed and I'm being told that just before delivery the tv was taken and given to another currier for delivery, the Lady from Samsung is unable to give me their contact details so i googled the currier company and they confirmed that Waible number does not exist on there system. (Completely wrong waybill) SAMSUNG service is HORRIBLE!!!!!!! I would not recommend SAMSUNG to anyone anymore!!!! Should something go wrong or God forbid you receive something for free you will Struggle your But off to get assistance or ever receive the so called promotional free item!!!!!! HORRIBLE HORRIBLE HORRIBLE!!!!!!!!!!!!!!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Feb 2021, 15:47
Official
Good Day Zha-sha Coetzer, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung ZA
NM