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goldschaggpaul G
1 reviews | Active since Jun 2016
18 May 2023, 08:01
DO NOT SUPPORT THIS COMPANY
if I could give less than 1 star I would Samsung! I have supported you for more than 30 years now and you cannot even answer my email - blatantly ignoring me for the last 6 months - being disrespectful and rude when I eventually get through to your customer service and directly telling me you cannot /will not help me! Samsung South Africa - you are pathetic!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
18 May 2023, 08:03Good day Paul
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply18 May 2023, 08:03
Official
Good day Paul
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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goldschaggpaul G's updateReviewer Update
18 May 2023, 08:06JA samsung - how many times have you escalated my query in the last 6 months - and ****, vanished
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goldschaggpaul G's update18 May 2023, 08:06
Reviewer Update
JA samsung - how many times have you escalated my query in the last 6 months - and ****, vanished
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goldschaggpaul G's updateReviewer Update
19 May 2023, 09:39the conclusion has NOT BEEN ADDRESSED !!!!!!!!!!!!! i need an IT person to oreslove my problem!!!!!!
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goldschaggpaul G's update19 May 2023, 09:39
Reviewer Update
the conclusion has NOT BEEN ADDRESSED !!!!!!!!!!!!! i need an IT person to oreslove my problem!!!!!!
Samsung South Africa's replyOfficial
22 May 2023, 09:48You must to create a new Samsung account. Samsung does not have back-end entry/access into customers Samsung accounts due to security & privacy reasons.^NM
Samsung South Africa's reply22 May 2023, 09:48
Official
You must to create a new Samsung account. Samsung does not have back-end entry/access into customers Samsung accounts due to security & privacy reasons.^NM