DO NOT GET ********** BY SAMSUNG BRAND, THEY ARE ROGUES!!!THEY WILL TAKE YOUR MONEY BUT IF YOUR PRODUCT PACKS UP THEY WILL GIVE YOU EXCUSES!!!

Good morning, the Samsung technician came through and had a look at the fridge and gave me feedback, attached this email is the feedback.

I was contacted by Evron yesterday from head office Samsung telling me they cannot replace the unit or refund the full amount due to the fridge passing its 6 month, this is absolutely *******, as the fridge is 3 months after the 6 months is packing up, which is 9 months. If MAKROS *********** staff logged my call after calling twice it would be 8 months.

There is no way a brand new fridge packs up with the sensor and evaporator cover needing to be replaced in such a short space of time.

If this fridge is repaired and shows its breed again I lose out, it’s my money that goes down the drain for such an expensive fridge with a FACTORY DEFAULT from SAMSUNG!!!

I know it’s a factory default and I am not risking keeping this fridge regardless if there is a 24 month warranty according to Evron. There is no fowl play or negligence on my part, the fridge is in mint condition but the working of it is factory negligence.

As we speak the fridge is not working and I have lost a lot of money on food that has deteriorated during the festive period due to a fridge that suddenly packs up, SO who is going to reimburse me for that???? NO ONE NOT MAKRO OR SAMSUNG!!!!

I will NOT sit with a useless fridge after 24 months even after repairs are done and it stuffs up again- who’s to say it wont have other issues or pack up again after 24 months???!! NO ONE!!! NOT MAKRO OR SAMSUNG CAN GUARANTEE ME THAT!!!

The technician mentioned load shedding which is ******* cos we only had load shedding twice in this area from March 2018. So it would seem the buck is being passed around here, I am not interested in stories I want this issue resolved asap as the *********** service from Makro to start with and no logging the job call for me twice when I called to this **** of 6 months customer act.

Its very convenient Marko/Samsung gives such a short time of 6 months cos they must know that their products are faulty ripping people of their hard earned money.

I have all Samsung brands including a recent purchase of a Samsung 65 inch UHD TV, If this is not resolved I will NEVER EVER in my life support a SAMSUNG product or MAKRO.

Absolutely appalled by the baloney excuses with regard to this issue.

I am NOT accepting this from Marko/Samsung I have read enough reviews and complaints against Samsung ripping people off and not replacing units or refunding or coming up with excuses and fooling customers.???

ABSOLUTELY ******* FROM SAMSUNG, TELLING ME NOW DUE TO CPA BULL**** THE FRIDGE WILL NOT BE REPLACED OR REFUNDED, SO I MUST SIT WITH A FACTORY DEFAULT PROBLEM FRIDGE, I DONT NEED A TECHINICIAN TO TEL ME THAT FRIDGE THERE ARE JUST 2 ISSUES WITH THIS FRIDGE THIS FRIDGE IS A SAMSUNG FACTORY DEFAULT!!!!, I WILL NEVER EVER AGAIN BUY ANY SAMSUNG PRODUCTS, THEY ARE *******S, DO NOT WASTE YOUR MONEY ON SAMSUNG PRODUCTS IF IT PACKS UP WITHIN 8 MONTHS THEY WILL GIVE THEIR BULL**** EXCUSES, ABSOLUTELY PATHETIC FROM SUCH A BRAND!!!?