Do not ever buy a Samsung Fridge

They deserve a zero. I reported a faulty fridge that is not cooling to Samsung on the 16 of May 2023 and a technician was sent to my premises to assess the fridge. The technician did the assessment and said they have ordered parts for a repair. A week later the technician came back but was unfortunately not able to successfully repair the fridge. He informed me that he had escalated the matter to a specialist technician as he was not experienced enough to resolve the matter.

On the 29th of May 2023, I received an sms that a technician will come to our premises on the 30th of May 2023 and the technician did not arrive.

We laid an official complaint with the escalations department and have not received any feedback from the escalations department. This service is totally unacceptable as we have already lost so much money on spoiled food for the past 3 weeks and the matter has still not been resolved.