TS
Tay S

1 reviews | Active since Nov 2017

27 Nov 2017, 12:46

Do Not Even Consider this Business

One of their ACCOUNTS MANAGERS decided to meet with us to sell us a new phone system. In the meeting, we were promised all these amazing things such as: 1. No more bad lines. 2. Cell phone ext. so we needn't rush to the office/phone to answer a client. 3. Free CCTV Systems. 4. Better quality when phoning/receiving calls. And as you guessed, we have received none (0) of those. . I spent almost a whole month trying to get the bad line sorted and a whole extra month to get a wireless phone as they still haven't done the cellphone ext. We received 3 cameras for the CCTV System - just delivery, no installation despite promises made). You do not get a signed copy of your contract and should you request one, you wait longer than a week. . The list goes on and on.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Nov 2017, 17:48
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA