DO NOT BUY YOUR PHONE FROM HIONLINE, SAMSUNG AND MTN

During the month of November, I bought a Samsung A3 core phone on the TFG website from the HIOnline franchise. Beginning of November the phone stopped charging and I took into Foschini to book in for repairs.

After the festive holidays on or about 4 January 2021, I went to Foschini to follow up on the progress of the phone and I was informed that Samsung was still closed for the holidays. I went back in store on 18 January 2021 and I was told that Samsung was still closed for holidays. Strange cause when i called Samsung the next day I was informed that the phone had software problem and the problem had been fixed and booked back to store.

Every second day I have been calling Samsung and MTN following uo and everytime I am told that the phone will be booked into store.

Its been two months now and I am rather frustrated at the service that has been offered to me.