IC
Iain C
1 reviews | Active since Jul 2016
04 Apr 2022, 15:21
Do not buy Samsung Watches
I wrote a review on Hello Peter of my experience with Samsung watches on 28th March, saying beware if you buy one. The service level is shocking. I received a call at 16:45 on 29th from Samsung following up. I told the caller that I was busy and asked him to call back in 30 minutes. Hesaid that he finished work at 17:00, but would phone me the following day. SIX DAYS later still no call. So much for Samsung service! Iain Cochrane
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Replies (2)
Samsung South Africa's replyOfficial
04 Apr 2022, 15:22Good day Iain ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply04 Apr 2022, 15:22
Official
Good day Iain ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
04 Apr 2022, 15:40Thank you for posting your comment ,
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply04 Apr 2022, 15:40
Official
Thank you for posting your comment ,
Your concerns have been duly noted.
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM