PB
Philip B

1 reviews | Active since Sept 2015

15 Sept 2015, 12:30

Do not buy Samsung refrigerator no one to repair

I bought a Samsung Double Door refrigerator at Makro around 2010. Two months ago the refrigerator stop working. The local refrigerator company to check it for me. He could not fined any wrong and start working after we switch it on. I discover that it stop working as soon as we put food in it. I went to get help at the Samsung shop at the Constantia Branch.This was on the 3rd off August, They told me that a company MM All Electronics do the repairs on the refrigerators. The telephone number off this company did not work. After getting back on the Samsung Website I finally go hold of a person at this company. They insist that I have to pay the call out fee before they send the technician. The technician came out , 3 weeks ago,and the he got the refrigerator working. After about 10 minutes the compressor stop working. The technician left and it is now a 3 weeks later and this company keep on telling me the compressor is on order. This is real bad services. Fortunately I do have a spare LG refrigerator that do the work in the meantime.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Sept 2015, 17:37
Official
Hello acornsummit,

Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service offered by our repair centre. We will be sure to look into this for you and assist accordingly. Feedback will be provided through to you as well.

Kind Regards
Samsung South Africa