wA
warren A
1 reviews | Active since Dec 2011
02 Mar 2022, 15:48
Do not Buy Samsung Products!! Aftersales service is non-existent!!
Samsung aftersales service is **********! My watch went in to a repair centre, and within a week of being "repaired", it was worse than before! the technicians at the repair centre at the Wedge, as rude and arrogant, after the watch going back for the 3rd time, where they have the audacity to charge a fee to book it in, they now say the watch's warranty is void!! Rather buy any other brand, that values their customers!!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Mar 2022, 15:52Good day Warren ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply02 Mar 2022, 15:52
Official
Good day Warren ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
02 Mar 2022, 17:33Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply02 Mar 2022, 17:33
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
wA
warren A's updateReviewer Update
11 Mar 2022, 14:06Still waiting for your response?!?
wA
warren A's update11 Mar 2022, 14:06
Reviewer Update
Still waiting for your response?!?