Do not buy Samsung products

My washing machine almost 2 years old started acting up and II was advised by an online assistant to do troubleshooting. After doing so the machine still does not want to function as it does not pump the water out. I emailed the service center which is recommended by Samsung in my area. Till today I have not received any feedback. I am appalled by such poor service as my washing machine is still under warranty. The lack of proper assistance in this regard has made me decide not to buy another Samsung product. I am now forced to purchase a different brand as my laundry is piling up. If I do not get a response in the next 48 hours I am taking this to the media.