DO NOT BUY SAMSUNG PRODUCTS!!!!!!

My hubby and I bought a Samsung Wash and Dry Combo Machine end of November 2017. 7 months later, the PC board and drain pipe needs to be replaced. The service I received from the technician was shocking. He would not explain to me what the problem is with my machine, his manager had to tell me. After asking numerous times what the problem is with the machine, the only response I got was "please monitor the machine and someone from Samsung will call you". Monitor what? My machine does not finish a wash, rinse and spin cycle. After a few washes and no change to this problem on the machine, I was requested to 'monitor' the machine and wait like I have nothing better to do with my time. How is it possible that the electronics can fail on an appliance which is less than a year old??? It leaves me to believe that the quality of Samsung products should be questioned. I referred my issue to the contact centre. My query was escalated (ref: ********** 843) and I was advised by Kagiso that I will be contacted regarding this issue. This was on Friday 27 July 2018. To date this person has not contacted me. I did however receive a call from the customer service desk telling me that my appliance does not 'qualify' for a replacement. So Samsung is quick to say the product does not qualify for a replacement, however no one can explain to us why the electronics on this machine has failed. Over and above the money we have spent on this machine, we also purchased an extended warranty which is obviously worthless, as Samsung is not prepared to take responsibility for the poor service and **** quality of their products. I will NOT recommend Samsung products to anyone EVER!!!! I do not want a practically new machine repaired, because I know this will be the first of many repairs thereafter. I want a new one or my money bac****!!!!!!!!